At Ibizz, customer satisfaction is a priority. Please review our Return & Refund Policy carefully to understand how we handle returns, exchanges, and refunds for electronics and other products.

1. Eligibility for Returns

Due to the nature of electronics, returns are only accepted for the following reasons:

• • The item is defective or damaged upon receipt.
  • The item is significantly different from its description.
  • The item is missing parts or components necessary for functionality.

Please note that returns are only eligible if:

• • The product is unused and in its original packaging.
  • You notify us within 14 days of receiving the item.

Products that do not meet these criteria, such as items showing signs of use, damage from improper handling, or missing original packaging, may not be eligible for return or refund.

2. How to Initiate a Return

To start a return, please contact our support team at info@ibizz.co.uk or call us at +44 07377828248. Be prepared to provide:

• • Your order number
  • Details of the issue (including photos if applicable)

Once your return request is approved, we will guide you through the return process. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

3. Refund Process

Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited back to the original payment method within 5-7 business days. You will be notified via email when your refund has been processed.

4. Non-Returnable Items

Certain items are non-returnable, including:

• • Consumables (e.g., batteries, ear tips, cables if used)
  • Items sold as final sale or clearance
  • Products damaged due to misuse, neglect, or unauthorized modifications
  • Software, downloadable items, and items with broken seals (unless faulty)

5. Exchanges

If an item arrives defective, we may offer an exchange, subject to stock availability. Please contact us immediately if you require an exchange for a defective or incorrect item.

6. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent, item arrives damaged). For eligible returns, we will provide a return shipping label or arrange pickup based on your location.

7. Damaged or Defective Items

If your item arrives damaged or defective, please reach out within 48 hours of receiving it. We may request photos of the damage to assess the situation and expedite a solution. Damaged items reported beyond the 48-hour window may not be eligible for return or exchange.

8. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Please contact us immediately if you wish to cancel an order. Once an order has shipped, it cannot be canceled, and you may need to follow the return process.

9. Contact Us

If you have questions about this Return & Refund Policy or need further assistance, please contact us:

• • Email: info@ibizz.co.uk
  • Phone: +44 07377828248
  • Address: 13 Mill Road, Brownhills, Walsall, England, WS8 6BE

Thank you for shopping with Ibizz. We are committed to providing reliable products and excellent customer service.